Studies point out that prolonged standing can cause health problems such as shoulder and neck pain, lower back discomfort, knee joint inflammation, lower extremity edema and even varicose veins. Our past research has also found that workers in department store retail counters who work mainly in standing postures have higher level of musculoskeletal discomfort. Early screening and intervention for musculoskeletal discomfort can reduce the risk in the workplace. In addition to training worker’s health service personnel (physical or occupational therapists), this research seeks to understand the risk level of musculoskeletal soreness, health management status, and workplace-friendly environment policies and implementation of protective measures such as seating equipment provided by companies in the retail industry. For counter workers with musculoskeletal discomfort, musculoskeletal health management intervention measures were conducted, and effectiveness analysis was performed.

Training worker’s health service personnel (physical or occupational therapists)

Occupational nurses and physical therapists performed the musculoskeletal health screening of counter workers, and on-site health services were provided for 1-2 months with one-on-one consultation and guidance.